Muting, blocking and reporting
For fans — how to stop promotional messages, silence a creator completely, block them, or report a single message, and exactly what each one does.
Three different controls, three different effects. Pick by how much you want to stop.
Opting out of promotional messages
This stops the mass messages and most automated messages while leaving your chat with the creator alone.
What it stops: mass messages, and the automated messages about a subscription expiring, going quiet, and unlocking a paid message.
What still arrives: a creator’s automatic thank-you after you send a gift. Thanking you for money you sent is not treated as promotion.
Muting a creator
Find the creator on your Following or Subscriptions screen, open the card menu and choose Mute notifications.
A mute stops everything that creator sends you: one-to-one messages, mass messages, their welcome, and all four of their automated rules.
A mute never silences your own side. You can still open the chat, read it, and write in it. Muting is about what reaches you, not about leaving.
Blocking
Block from the chat’s action menu.
A block is symmetric: neither of you can send. EVVA also stops writing on the creator’s behalf — no welcome, no mass message, no automated message reaches you.
Blocking does not delete the conversation and does not hide it from either of you. The chat stays readable on both sides, along with everything already in it. Only sending stops.
Blocking twice is harmless. Both of you see the chat update immediately.
What the other person is told
Nothing specific, on purpose. Someone refused by your mute or your block sees the same sentence either way:
Recipient is not accepting messages
That wording is identical for a mute and a block so that a blocked person cannot work out which one happened. If you are on the receiving end of it, that is what it means — and it is not the same as a creator’s inbox setting, which names the setting and tells you what would fix it. See Choosing who can message you.
Creators are likewise never told that they were muted, pinned, flagged, snoozed or given a nickname.
Reporting a message
Open the message’s action menu, choose to report it, and pick a reason.
EVVA confirms it received the report. You do not get a reference number and you are not told what was decided — the confirmation means “submitted”, not “judged”. If you report the same message twice, the second one is absorbed quietly rather than counted again.
For what EVVA acts on and how, see the community guidelines, the acceptable use policy and the content moderation policy. To complain about a decision, see the complaints policy.
Reporting a message is not the same as blocking. If you want the messages to stop as well, block too.